Returns & Exchanges
At Ersa Nails, we want you to be completely satisfied with your manicure products. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened items in their original packaging.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization.
Prepare the Package
Carefully pack the unused nail products in their original boxes to ensure they are not damaged during transit back to our warehouse.
Ship the Items
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing